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Basic
Customer Service Excellence: Building the Foundation of Organizational Success
Workshop Summary: Exceptional customer service is paramount to a company’s or organization’s enduring success. A service representative’s... -
Basic
Creative Problem Solving
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type... -
Basic
Coaching Others Towards Personal and Professional Victory
Workshop Summary: Simply defined, coaching is one person guiding another through a process, leading to performance enhancement. The ability... -
Introductory
Creating a Communication Toolbox for Professional Success
Workshop Summary: How we are perceived and the level of success we achieve in our interactions with others, verbally, nonverbally, and... -
Basic
Business Writing Skills: Think Before You Write
Workshop Summary: Soft skills are at the forefront of required competencies in the workplace today; writing effectively and professionally... -
Introductory
Building Resilience: Thriving in Organizational Change
Are you minimally engaged in changes in your organization? Are you “stuck in the past” when it comes to adapting to changes in your organization?... -
The Art of Delegation: Using the Power of People to Increase Productivity
Workshop Summary: As organizations and teams become more complex, roles and responsibilities are often less defined and there are numerous... -
Advanced
Building a Customer Centric Project Scope
Open Enrollment Course Dates: TBA Course Description: It is typically at the end of the Project Life cycle that we see a project spin...