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Basic
Leading a Multigenerational Workforce
With multiple generations of talent in the workforce, differences in people’s preferences and ways of working are more prominent than ever,... -
Introductory
Leading Change and Transition
Are you a leader who is challenged with a low success rate in implementing change in your organization? Are your staff in denial or angry about... -
Basic
Have a Nice Conflict
Conflict is: Inevitable Predictable Helps us to be more creative To make better decisions Desirable Conflict is a natural part of our day-to-day... -
Basic
The Emotionally Intelligent Leader: Cultivating a Culture of Trust, Collaboration and Accountability
A leader’s emotions are contagious in an organization; as a result, he/she has the ability to persuade, motivate, and inspire others to create... -
Introductory
The Foundation of Leadership
Leadership is not a position, it is a responsibility. All too often, employees are promoted into leadership based on their technical skills,... -
Basic
Mastering Emotional Intelligence
Please Note! Workshop attendees should purchase and complete the assessment in Emotional Intelligence 2.0 prior to class. Cost is approximately... -
Developing a Powerful Presence to Influence, Motivate and Persuade Others
Workshop Summary: When someone has a powerful presence, it’s easily noticeable, from the moment he/she enters the room. There’s... -
Basic
Customer Service Excellence: Building the Foundation of Organizational Success
Workshop Summary: Exceptional customer service is paramount to a company’s or organization’s enduring success. A service representative’s...