Basic
Negotiation Skills: A Collaborative Approach to Solving Problems and Reaching Agreement
Course Overview Introduction to Collaborative Negotiations Define “negotiate” and the reason we negotiate. Define and contrast competitive...
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Basic
Have a Nice Conflict
Conflict is: Inevitable Predictable Helps us to be more creative To make better decisions Desirable Conflict is a natural part of our day-to-day... -
Basic
Mastering Emotional Intelligence
Please Note! Workshop attendees should purchase and complete the assessment in Emotional Intelligence 2.0 prior to class. Cost is approximately... -
Developing a Powerful Presence to Influence, Motivate and Persuade Others
Workshop Summary: When someone has a powerful presence, it’s easily noticeable, from the moment he/she enters the room. There’s... -
Basic
Customer Service Excellence: Building the Foundation of Organizational Success
Workshop Summary: Exceptional customer service is paramount to a company’s or organization’s enduring success. A service representative’s... -
Basic
Creative Problem Solving
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type... -
Basic
Coaching Others Towards Personal and Professional Victory
Workshop Summary: Simply defined, coaching is one person guiding another through a process, leading to performance enhancement. The ability... -
Introductory
Creating a Communication Toolbox for Professional Success
Workshop Summary: How we are perceived and the level of success we achieve in our interactions with others, verbally, nonverbally, and...
