Managing Conflict: Mediation and Resolution

Are you tired of the conflict that arises in your organization, team, or even your home with seemingly no way to resolve it?  Perhaps it is with a co-worker, a boss, a spouse or a customer.  The bad news is that conflict is inevitable; the good news is that there are ways to approach it that can salvage relationships and bring about opportunities for growth.

In Managing Conflict:  Mediation and Resolution, you will learn to identify conflict, recognize when to intervene, and practice tools for engagement and mediation of conflict in ways that improve relationships. Regardless your role in the organization, your specialized skills in conflict resolution will make you an asset to your team and your organization.

Workshop Objectives:

  • To explore conflict in our environment in an objective way
  • To discover our role, our usual contribution and response to conflict situations
  • To recognize the context and dynamics that break down communication and lead to conflict
  • To identify the level and stage of conflicts so  can one make educated choices about getting involved
  • To engage in self-analysis and reflection about our conflict style and identity styles of others
  • To learn and practice responses that transform destructive conflict into constructive opportunity
  • To develop strategies to embrace conflict, using dialogue and facilitation

 Workshop Outcomes:

  • Increased knowledge about internal and external conflict and related threats and opportunities
  • Recognize the signs and signals within conflict situations and use the best interventions
  • A recognition of one’s own conflict style and the styles of others
  • Tools to react and engage in conflict situation and promote communication in place of conflict
  • Increased ability to know how and when it is appropriate to intervene and mediate the conflict of others
  • Improved emotional self-management and expression
  • Improved communication skills that lead to useful outcomes when conflict arises
  • Facilitate and direct others toward meaningful and productive dialogue

Workshop Format:

  • Education and training provided by a knowledgeable conflict resolution specialist
  • Learning activities and interactive exchange that leads to deeper understanding
  • Homework and reflection exercises to build skills and create meaning for participants
Course Information
  • Course Level:Introductory
  • Prerequisite:None
  • Credit:8 hours
  • Fee:$395
  • Length:1 day
  • Date:By request/corporate onsite or virtual workshops
  • Hours:8:30 a.m. - 4:30 p.m.
  • Delivery:Instructor Led Onsite or Virtual

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