Building Stakeholder Relationships

This class is held for corporate groups (minimum of ten participants either at KSI or on-site). 

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Course Length: 2 days
PDUs: 14
PDHs: 14
PMI Activity ID#000468
Course Fee:  $895
Course Hours: 8:30-4:30

Course Overview
Stakeholders are the people and organizations whose interests may be either positively or negatively impacted by the execution or completion of an event, project, or program. The goal of Building Stakeholder Relationships is to enable the participants to better relate to their stakeholders, gather their requirements, create realistic expectations, build trust and rapport, and obtain the support needed to meet business goals and complete projects successfully. To do this it is essential to understand stakeholders’:

  • Goals and objectives
  • Expectations and motivations
  • Power and interest
  • Knowledge and access to knowledge
  • Areas of concern and resistance
  • Relationship to projects and programs

In addition to the above, the course is designed to help students better understand how best to communicate with stakeholders to address and influence both substantive and relational issues as well as identify stakeholder-related risks. This course also includes tools and techniques to help creatively problem-solve and make business decisions based on objective criteria related to stakeholder issues and concerns.

For maximum impact and real-world application, the students should come prepared to use one of their current or upcoming projects for the Stakeholder Analysis. This will enable them to complete a Communication Plan and Stakeholder Engagement Action Plan in support of the stakeholders analyzed.

Below is an outline of the topics to be covered in this two-day course. Course can be modified for client-specific classes by adding an assessment to better understand and relate to the “human factor.” (2 ½ days)

Course Outline

Stakeholder Analysis

  • Types and categories of stakeholders
  • The Power/Interest Grid
  • Levels of Agreement
  • Stakeholder-related risks
  • Other considerations

The Human Factor

  • Relational vs. substantive issues
  • Building trust and rapport
  • The stakeholder’s perspective
  • Strategic communication
  • Stakeholder Communication Plan

Stakeholder Engagement

  • The consulting approach
  • Consulting styles
  • Consultant’s needs
  • Contracting with the client

Stakeholder Requirements

  • Characteristics and attributes
  • Requirements management process
  • Gathering requirements
  • Ensuring understanding
  • Creating realistic expectations

Problem-Solving and Decision Making Tools and Techniques

  • Affinity Diagrams
  • Mind-Mapping
  • “Z” Decision Model
  • Force Field Analysis
  • Goals and objectives alignment
  • “Six Thinking Hats”

Managing Conflict

  • Collaborative approach
  • Interests vs. positions
  • Understanding your BATNA

Planning Your Strategy

  • Stakeholder Engagement Action Plan
  • Communication Plan

The instructor for this course is a master trainer, facilitator, and Project Management Professional (PMP®) with a strong emphasis on developing human capital. She’s a high-energy, highly skilled presenter, with an incredible knowledge of adult learning practices.  She has a Master’s Degree in Human Resources Training and Development and is Myers-Briggs (MBTI®) certified and Strength Deployment Indicator (SDI) qualified.  She also travels internationally as a management consultant, trainer, and coach to Fortune 500 companies, public sector, and non-profits in the areas of project management, performance and process improvement, change management, leadership, and team building.  Having trained more than 10,000 students worldwide in best practices of project management, Leadership, Communications, Negotiations, Conflict Management, Contracting, Business Process Analysis, and Quality, this instructor continues to consistently receive scores of 9+ on scale of 1-10!