Communication That Connects:  Building Stakeholder Relationships

Course Dates: TBA

Course Length: 1 day
Prerequisites: None
Course Fee: $395.00
Course Hours: 8:30-4:15

Everyone communicates but few connect…communicating effectively and connecting with our stakeholders is critical if we are to be successful in our projects and achieving our business goals.  However, far too often our meetings, discussions, and problem-solving sessions get derailed when emotions flair and parties become entrenched in their positions, unwilling to listen and to collaborate.  Every meeting, every discussion, every encounter with a stakeholder is an opportunity to connect…or not.

This course will explore the obstacles to effective communication as well as the characteristics of communication that connects.  By the end of the course students will have a better understanding of how to manage their emotional content, how to focus on the interests of both parties, and how to build bridges for long-term relationships.  They will also learn how to engage in joint problem-solving, how to create dialogue and facilitate successful communication, and to successfully engage their stakeholder.  Discussion and interactive exercises will include the following topics:

Obstacles to effective communications – challenges faced in gathering stakeholder requirements, problem-solving, and creating opportunities for success

3 key questions to building stakeholder relationships

  • Do you care about me?
  • Can I trust you?
  • Can you help me?

The relationship (people) vs. the substance (problem) – how to get past the “human factor” to solve problems

  • Relational issues
  • Substantive issues
  • Perspective and perception
  • Opportunities to connect

Conflict

  • Warranted or unwarranted
  • The 4 major obstacles to agreement
  • Don’t argue, step to their side
  • Expressing your views without provoking
  • Opportunities to agree; accumulating “yeses”

How to manage your emotional content

  • Recognizing your emotional triggers
  • The danger of assumptions
  • Strategies to create an environment for collaboration

Positions and Interests – positions are something decided upon, the interest is the “why.”

  • Reframing an attack on you as an attack on the problem
  • Discovering the “why” and solving the problem
  • Removing obstacles…building bridges

Best Practices and Lessons Learned